Improve Performance through Change Management

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Caselet 1

The new CEO of Symphony Technologies (Symphony), Anish Vaidya (Vaidya), found himself confronted with the most challenging phase of his 26-year-old career in the industry. The liberalization of the Indian economy and the resultant increase in competition from foreign companies had hit the company's sales and revenue badly. The early 1990s saw Symphony's profits plummeting to an all-time low since its establishment about three decades earlier...

Caselet 2

Global Real Estates (Global), a Mumbai-based real estate company, had several franchises across the country. The company facilitated buying and selling of plots in all those localities where its franchises were operating. The company had been established in 1920, and it had more than 60 franchises spread across the country by the year 2003.

Some franchises were single office establishments while some were multiple office establishments. Global provided all its franchises with technical support, business assistance and advertising, and offered training to their sales personnel. Global initiated a change program to improve its support and the productivity and profitability of its franchises...

Caselet 3

Bank of Hyderabad (BOH) was a small bank established in Hyderabad in 1990. The bank slowly established its branches throughout Andhra Pradesh and became the most trusted bank in the private sector. The hard work and management expertise of the founder and CEO of the company, Satyanarayana Murthy (Murthy), was the main reason for BOH's success...

Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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